Succeeding in an open utilities market
Differentia Consulting in collaboration with Qlik would like to invite you to attend an event specifically focused on how data analytics can help Utility companies succeed in an increasingly competitive open market
The utilities market has changed significantly with the introduction of open market competition in electricity and gas retail and the upcoming changes with ‘Open Water’.
There has been an explosion in the amount of data available to be used – from smart meters, customer billing systems, websites, asset management, HR systems amongst many others. This event will focus on how the leading utility companies use this data to drive improvements in performance, customer service and profitability.
Date: Wednesday 26th April 2017
Venue: Tower 42, 25 Old Broad St, London, EC2N 1HQ
Highlights will include:
- Challenges and opportunities for utilities operating in an open market
- Presentations from leading utility companies who have driven value from Qlik data analytics
- Demonstration of sample Qlik applications covering customer service, finance, asset management, workforce management
- Great views of the city from Tower 42!
09:30 Registration and coffee
10:00 Welcome and Introduction
10:10 Challenges and opportunities for utilities operating in open market – Niall Gallagher, Qlik
11:00 Coffee Break
11:30 Using Qlik agile to drive perfomance improvements & customer service – Chris Fitzpatrick, Solutions Consultant, Differentia Consulting
13:30 Customer case study – Sarah Williams, Business Improvement Manager, Wales & West Utilities
14:10 Customer case study – TBC
14:50 Coffee Break
15:10 Example Qlik applications for Utilities – Kit Mundy, Director, Differentia Consulting
Don’t miss the opportunity to learn from your peers how other utilities have successfully used data analytics to drive performance and customer service in an increasingly competitive market.