JD Edwards Support

At Differentia Support we understand the challenges that you face in meeting the everyday and changing needs of  supporting your key business systems.  We can help you ensure the delivery of a professional support operation through our experience with similar clients.

 

Do you

•          use J.D. Edwards ERP software to manage your business?

•          need to reduce ongoing IT costs and risks of maintaining your business systems?

•          have a shortage of specialist skills in your company required to manage your business systems?

•          or do you already outsource your IT support to a 3rd Party, but are not getting value for money or the level of service you require?

 

If so, then Differentia Support can provide you a complete and flexible lifecycle management service for your J.D. Edwards business systems which will

•        add value where you need it, at a level to suit you

•         help you mitigate risk

•         reduce your annual IT cost

 

…levels of service

 

We can provide a flexible service arrangement with tiered levels of support and cost to meet your needs.  Services include help desk, applications support, technical support, hosting & managed services and hardware sourcing.

 

Gold Service – provides a full managed service with hosting at an off-site location.

Silver Service – provides a full managed service at a client location.

Bronze Service – provides a level of oncall technical support and access to our helpdesk.

 

Our approach…

 

Operational

 

•     Functional and technical CNC support from high quality, professional consulting and support staff
•     Responsive operational support to the business during normal working hours
•     Effective support 24/7 for priority 1 calls
•     Help desk
•     Continuity of support from initial implementation through to roll-out and ongoing support
•     Reduced dependence on recruiting, training and retaining skilled resources

 

Commercial

 

•     Competitive rates
•     A single managed service agreement, managed by a dedicated service delivery manager
•     A single point of contact for both applications and CNC support
•     Reduced risk during implementation and in management of ongoing operations
•     Controlled and minimised operating costs
•     Scalability and flexibility of services to allow the infrastructure to grow and adapt to changing requirements

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